Shipping, Refunds and Returns

Shipping and Delivery Policy

At Zogs, we strive to provide efficient and reliable shipping services for all orders of swimming equipment. Please review the following policy to understand our shipping and delivery procedures:

1. Shipping Locations:

We currently offer shipping services within South Africa only. We do not ship internationally currently.

2. Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods:

We partner with reputable courier services to ensure timely and secure delivery of your orders. Shipping methods may include standard delivery, express delivery, or other options depending on your location and preferences.

4. Shipping Costs:

Shipping costs are calculated based on the weight of the items in your order, the shipping method selected, and your delivery location. Shipping costs will be displayed at checkout before you finalize your purchase.

5. Delivery Timeframes:

Delivery times will be between 3-7 business days.Please note that delivery times are estimates and may be subject to delays beyond our control, such as weather conditions or courier service disruptions.

6. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

7. Delivery Address:

Please ensure that you provide accurate and complete delivery information, including your full name, delivery address, and contact details. We are not responsible for delays or non- delivery due to incorrect or incomplete address information provided by the customer.

8. Delivery Inspection:

Upon receiving your order, please inspect the package carefully for any damage or discrepancies. If you notice any issues with your delivery, please contact us immediately to report the problem.

9. Contact Us:

If you have any questions or concerns about our shipping and delivery policy, please do not hesitate to contact our customer service team at Zogs. We are here to assist you and ensure a smooth shopping experience. By placing an order with Zogs, you acknowledge that you have read and agreed to the terms of our shipping and delivery policy. Thank you for choosing us for your swimming equipment needs.

Privacy Policy

1. Information We Collect:

Personal Information: When you place an order or create an account with us, we collect personal information such as your name, email address, postal address, and phone number. Your address is stored in our system to ensure efficient order handling.

Usage Data: We may collect non-personally identifiable information about your browsing behaviour on our website, such as the type of internet browser and computer operating system you use.

2. Use of Your Information:

We use the data you provide us in accordance with the Data Protection Act 1998 and Distance Selling Regulations.

Your address is used solely for order processing, providing information about products and services, conducting market research, tracking sales data, and contacting you.

We may use non-personally identifiable information for analytical purposes to improve our website and marketing strategies.

3. Storage and Use of Data:

By submitting your data to us, you consent to the storage and use of your information as described in this Privacy Policy.

We do not forward your address to third parties without your explicit permission.

4. Data Security:

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these websites.

6. Changes to This Privacy Policy:

Refund and Returns Policy

At Zogs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please read the following guidelines carefully:

1. Return Period:

Products must be returned within 14 days of receiving your order.

2. Contact Us:

Before shipping the item back to us, please contact our customer service team to inform us about the return. You can reach us through info@zogs.co.za.

3. Return Shipping Costs:

The cost to return and exchange items is the responsibility of the purchaser unless an error has been made on our side. In such cases, we will arrange to collect the incorrect item and exchange it at our expense.

4. Tracking and Confirmation:

Once you have shipped the return, please provide us with the tracking details. We will notify you once the goods have been received by our team.

5. Condition of Returned Products:

Products returned should be unworn and unwashed, and must be returned in the condition and packaging that they were originally sent in.

6. Refund Process:

Refunds will be issued to the original payment method used for the initial purchase.

We aim to process refunds promptly upon receiving the returned items and verifying their condition.

If you have any questions or concerns regarding our refund and returns policy, please feel free to reach out to us. Your satisfaction is our priority.

Warranty Policy for Swimming Gear

We stand behind the quality of our swimming gear and are committed to providing you with products that meet your expectations. Please review the following warranty policy:

1. Warranty Duration:

All swimming gear purchased from Zogs is covered by a 6-month warranty from the date of purchase.

2. Coverage:

Our warranty covers manufacturing defects and faults in materials or workmanship that may arise during normal use of the product. This includes issues such as stitching defects, seam separations, or faulty components.

3. Exclusions:

Please note that our warranty does not cover damage caused by general wear and tear, misuse, neglect, accidents, improper care, or alteration of the product. Examples of non-covered issues include damage from chlorine exposure, fading of colors due to prolonged sun exposure, or damage from sharp objects.

4. Warranty Claim Process:

If you believe your swimming gear is experiencing a defect covered by our warranty, please contact our customer service team with proof of purchase and a description of the issue. We may require additional information or photographs to assess the claim.

5. Evaluation and Resolution:

Upon receiving your warranty claim, we will evaluate the issue and determine if it qualifies for warranty coverage. If the defect is confirmed to be covered by our warranty, we will repair or replace the product at our discretion.

6. Return Shipping:

If a warranty claim is approved, we will cover the cost of return shipping for the defective item. However, the customer is responsible for shipping the item to us for evaluation.

7. Customer Responsibility:

Customers are responsible for properly caring for and maintaining their swimming gear according to the manufacturer’s guidelines. Failure to do so may void the warranty.